Our Fees and Terms

Accessing Our Services

You can access psychology services either privately or through a referral from a medical professional — such as a GP, paediatrician, or psychiatrist — under the Medicare Better Access Program.

Please note, we are not a bulk billing practice.

Counselling services are available for private clients without the need for a referral.

If your sessions are funded by a third party (e.g. WorkCover, NDIS, etc.), fees will be charged according to the recommended rates set by that provider.

To view fees for each service, please select your clinician.

Reports & Letters

If you need a letter or report, please get in touch via reception@cairnspsychologygroup.com.au.

Please allow a minimum of 3 weeks for completion, and plan ahead when making your request.

Fees for Letters & Reports:

• Brief Letter (up to 1 page): $100
• Short Report (1–2 pages): $185
• NDIS Reports/Letters: Charged at the standard NDIS hourly rate, as outlined in current NDIS guidelines
• Long/Comprehensive Reports: Fee to be advised by your clinician

Late Cancellation Policy & Fees

We understand that plans can change. If you need to cancel, we kindly ask for at least 48 hours’ notice so we can offer the time to someone else.

Cancellation Fees:

• Less than 48 hours’ notice: $80.00
• Less than 24 hours’ notice: Full appointment fee
• Missed appointment (no-show): Full appointment fee
• NDIS clients: Cancellations are charged in line with current NDIS guidelines

Please note:
If three appointments in a row are missed or cancelled late, any future bookings will be cancelled, and you will be placed back on our waitlist.

We appreciate your understanding — your consideration helps us provide support to others who may be waiting for care.

Appointment Reminders

You’ll receive an SMS reminder three days before your appointment. Just reply “Yes” to confirm or “No” if you need to cancel or reschedule.

Prefer an email reminder? Let our reception team know and we’ll update your preferences.

Medicare Rebates

You may be eligible for a Medicare rebate if you have a Mental Health Care Plan or referral from a GP, paediatrician, or psychiatrist. Rebates are usually processed to your bank account within 24–48 hours.

Rebate amounts vary by clinician:

• Psychologist: $98.95 per session (up to 10 sessions per calendar year)
• Mental Health Social Worker: $87.25 per session (up to 10 sessions per calendar year)
• Clinical Psychologist: $145.25 per session (up to 10 sessions per calendar year)

Private Health Funds

Many private health insurers offer rebates for psychological and counselling services. Please check with your fund to see what you’re eligible for.

Please note: We are unable to process private health claims at the time of payment — you’ll need to submit the receipt to your health fund directly.