Our Fees and Terms

Psychology services can be accessed either privately or through a referral provided by a medical professional, such as a GP, paediatrician or psychiatrist under the Medicare Better Access Program. 

We are not a bulk billing practice.

Counselling services can be accessed privately.

Fees for services that are being paid for through a third party (e.g. Workcover, NDIS etc) will be charged at the recommended rates for that third party.

Please select the clinician to see the relevant service fees.

Reports and Letters

Requests for letters and reports please contact reception@cairnspsychologygroup.com.au

Letters or reports can take a minimum of 3 weeks to be created – please allow extra time when requesting.

• Brief Letter – 1 page – $100
• Short Report – 1-2 pages – $185
• NDIS letters/ reports – Are charged at the the standard NDIS hourly rate as per the current NDIS guidelines.
• Long Report – To be advised by clinician

Late Cancellation Policy and Fees

Please note that we need to receive at least 48 hours notice of non-attendance, otherwise a late-cancellation fee will be charged. Late cancellation fees are not charged if you are unwell or exceptional circumstances.

• Cancellations within 48 hours will incur a fee of $80.00
• Cancellations within 24 hours will incur a full fee charge for that appointment.
• Failure to attend an appointment will incur a full fee charge for that appointment.

*NDIS clients will pay a cancellation fee in line with the current NDIS guidelines.

Late Cancellation/ Failure to Attend 3 appointments in a row will cancel any future appointments booked and will put your name onto our waitlist for an available appointment.

Please remember we are here to help and the appointments you cannot attend can be utilised by someone else in need.

SMS or Email Reminders

An SMS text message reminder will be sent to the mobile phone number you have provided us three days prior to each appointment. Please respond with “Yes” or “No” to confirm that you will/ will not be attending the appointment.

Email reminders are available as well – please let reception know if you would prefer email.

Further Information about Payment Options

Medicare rebates – psychologist

• Clients accessing treatment with a psychologist may be able to access Medicare rebates to assist with the cost of their treatment.
• If you have a Mental Health Care Plan from your GP, or a referral from a paediatrician or psychiatrist, you should be eligible for a Medicare rebate of $98.95 for a maximum of up to 10 consultations per calendar year. The rebate can take 24-48 hours to receive in your bank account.

Medicare rebates – mental health social worker

• Clients accessing treatment with a mental health social worker may be able to access Medicare rebates to assist with the cost of their treatment.
• If you have a Mental Health Care Plan from your GP, or a referral from a paediatrician or psychiatrist, you should be eligible for a Medicare rebate of $87.25 for a maximum of up to 10 consultations per calendar year. The rebate can take 24-48 hours to receive in your bank account.

Medicare rebates – clinical psychologist

• Clients accessing treatment with a clinical psychologist may be able to access Medicare rebates to assist with the cost of their treatment.
• If you have a Mental Health Care Plan from your GP, or a referral from a paediatrician or psychiatrist, you should be eligible for a Medicare rebate of $145.25 for a maximum of up to 10 consultations per calendar year. The rebate can take 24-48 hours to receive in your bank account.

Private Health Funds

• Private health funds may offer rebates for psychological/psychotherapy consultations which can significantly decrease the cost of treatment.
• If you have private health cover and are unsure of your entitlements, please check with your health fund prior to your initial appointment.
• We are unable to process private health refunds directly at the time of payment.