At Cairns Psychology Group, children’s safety and wellbeing always come first.
We want every child and young person to feel safe, respected, and supported when they come to us for help.
We follow Queensland’s Child Safe Standards and the Universal Principle of cultural safety. This means we make sure our spaces, services, and people are safe, welcoming, and inclusive for all children, including Aboriginal and Torres Strait Islander children.
Our Commitment to Children and Families
- Safety is our priority – we have zero tolerance for abuse, neglect, exploitation, racism, or discrimination.
- We listen to children – their voices matter, and they are supported to speak up.
- Families are partners – we value open communication and work together to keep children safe.
- Everyone belongs – we respect cultural identity, diversity, disability, gender, and language needs.
- Safe staff and safe spaces – all staff and clinicians have Blue Cards, training, and follow strict codes of conduct.
- Continuous improvement – we regularly review and update our policies to make sure they reflect best practice.
*A copy of our Child Safety and Wellbeing Policy can be found here
*A copy of our Family Engagement Policy can be found here
*A copy of our Equity Inclusion Policy can be found here
How We Keep Children Safe
- Leadership & Culture – our director, manager, staff and clinicians make child safety a standing priority in every decision we make.
- Listening to Children – we provide child-friendly resources, suggestion boxes, and safe ways for children to share their thoughts.
- Working with Families & Communities – we keep families informed, involve them in planning, and partner with local communities and Elders.
- Cultural Safety – we actively create culturally safe environments where Aboriginal and Torres Strait Islander children and families feel welcome, valued, and respected.
- Safe People – Everyone working with us: – Holds a valid Blue Card and professional registration – Completes child safety, cultural safety, and trauma-informed care training. – Follows our Code of Conduct, which sets clear rules about safe, respectful behaviour.
- Safe Environments – our clinic is welcoming, monitored and risk assessed, our online services follow strict privacy and consent rules.
*A copy of our Code of Conduct can be found here
Raising Concerns or Making a Complaint
We want children, parents, and community members to feel confident in speaking up if something doesn’t feel right.
You can raise a concern or make a complaint in several ways:
- Talk to any staff member or manager.
- Write to us by email, letter, or using our complaints form.
- Submit feedback online.
- Use child-friendly options such as a suggestion box or visual forms.
- Stay anonymous if you prefer.
What Happens Next
- We listen and record your concern.
- We act quickly – urgent safety issues are referred immediately to the right authorities.
- We investigate fairly – with cultural safety and confidentiality in mind.
- We keep you informed – you’ll receive updates on progress and outcomes.
- We learn and improve – feedback helps us strengthen our systems.
If you are not satisfied with the outcome, you can ask for a review or take your complaint to external bodies such as AHPRA, ACA, PACFA, AASW, the Queensland Ombudsman, or the Human Rights Commission.
*A copy of our Complaint Handling Policy can be found here
*A copy of our Children’s Complaint Form can be found here
Your Rights
At Cairns Psychology Group, children and families have the right to:
- Feel safe and respected.
- Be heard and taken seriously.
- Have concerns responded to quickly and fairly.
- Be included in decisions where appropriate.
- Access services that respect culture, diversity, and individual needs.
Need Help or Want to Talk?
📞 07 4032 5559
📧 reception@cairnspsychologygroup.com.au
🌐 www.cairnspsychologygroup.com.au
Together, we can make sure every child feels safe, valued, and heard.